Last updated June 2026.
By accessing or using RAL Market Scout and the RAL Reports services (the “Service”), you agree to these Terms of Use. If you do not agree, do not use the Service.
The Service provides market-intelligence reports and data about residential assisted living markets. Reports are directional market intelligence intended to support your own due diligence — they are not appraisals, audits, or guarantees of any outcome.
The Service does not provide investment, legal, financial, tax, real-estate, or other professional advice, and nothing in any report should be relied upon as such. Market data is inherently incomplete and changes over time. You are solely responsible for any decision you make, and you assume all risk for any action taken, in connection with the Service or its reports. We hope the reports are useful, but we make no warranty that they are accurate, complete, current, or fit for any particular purpose, and the Service is provided “as is” and “as available.”
To the maximum extent permitted by law, RAL Reports and its owners, affiliates, and contributors will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any lost profits, lost opportunities, or losses arising from decisions made using the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the specific report or subscription period giving rise to the claim.
Accounts are personal and may be used only by the individual who registered them. Sharing an account, or sharing login credentials with others, is prohibited. You are responsible for activity under your account and for keeping your credentials secure. We may monitor for signs of shared or automated use (see our Privacy Policy).
When you create an account, you provide your information to RAL Room LLC and consent to receive marketing, product, and service communications from us. We will not share or sell your information to anyone outside RAL Room LLC. You can opt out of marketing emails at any time using the unsubscribe link in those messages; we may still send you essential account, billing, and service notices. See our Privacy Policy for details.
Subscriptions provide the allowances described on the Plans page; included Site Intelligence credits do not roll over month to month. Site Intelligence reports are billed per report as an add-on. All fees are non-refundable except as required by law.
We may suspend or terminate your account immediately, without refund of any unused credits, allowances, or subscription time, if we reasonably believe you have violated these Terms — including scraping, redistributing data, or sharing an account.
The Service, its reports, datasets, scoring models, and content are owned by RAL Room LLC and protected by intellectual-property laws. We grant you a limited, personal, non-transferable, revocable license to view and use reports for your own internal evaluation only. Underlying facts and datasets belong to their respective sources (for example, public-domain U.S. government data and commercial datasets licensed to us); these Terms grant you no rights in that source data beyond viewing it as presented in a report. Our reports, scores, ratings, bands, rankings, compilations, directories, written content, and the scoring models and methodology behind them are our proprietary property, protected by copyright and trade-secret law.
Maps, geocoding, and related location features in the Service are provided by Google and are subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy, which are incorporated into these Terms by reference. By using map features, you agree to those terms. You may not copy, store, cache, scrape, redistribute, or create derivative works from Google-provided content — including maps, imagery, business names, addresses, or place data — except as Google’s terms permit. Google-provided content is displayed with the attribution Google requires.
The Service incorporates data from public and licensed third-party sources, and your use is also subject to those sources’ terms. You agree not to use the Service in any way that would breach them. In particular:
Data limitations. Reports are built from public and third-party data we do not independently verify and that may be incomplete, outdated, estimated, modeled, or inaccurate. Many figures are state- or county-level context applied to a local area, modeled estimates, or current-year snapshots with no forecasting — not property-, parcel-, or facility-specific representations.
Scores are opinions, not facts. Our ratings, scores, bands, and rankings reflect our proprietary methodology and assumptions; reasonable analysts could weigh the same data differently. They are one input to your due diligence, not a conclusion.
Facility, competitor, and referral information is compiled from public licensing and government records and may be incomplete, out of date, or inaccurate. It is provided for informational purposes and is not a verified or exhaustive list of providers in any area.
We may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms.
Questions about these Terms? Visit our Contact page.